Terms & Conditions

Under these conditions, the Company agree to supply you (the customer) with the goods shown in the schedule.

Should the customer change the details of the order and the Company has commenced the manufacturing process, the Company reserves the right to make a charge for reasonable costs involved.

The information contained on this website is for general guidance only. The Company makes every effort to ensure that the information and advice on this website is accurate, it is not comprehensive. Accordingly, the information and advice offered on this website should not be relied upon, and expert advice should be sought from an appropriate professional.

The Company reserves the right to change or update any website content, prices or products at any time without prior notice.

Imagery used on the website is for illustrative purposes only. The colour and appearance of actual products may differ from those items shown on this website. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the Company. All information on the website should be as accurate and up to date as possible. However, the Company cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.

All prices are subject to change without prior notice.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation e-mail.

Ordering

All dimensions are to be supplied in Metric and all designs are viewed as from OUTSIDE. Any sizes given should include the frame, cill and any frame extenders/add on’s required.

Orders can be placed by email or over the phone.

Upon receipt of your order and payment, confirmation will be emailed or posted. 24 hours is given to ensure the details are correct and as per the invoice/order confirmation. It is the customer’s responsibility to ensure the details contained within the invoice are accurate and to inform the Company immediately if any details is incorrect.

Payment

ALL GOODS ORDERED MUST BE PAID FOR IN FULL PRIOR TO MANUFACTURING UNLESS OTHERWISE AGREED IN WRITING WITH THE COMPANY.

We accept all major credit and debit cards including Visa, Mastercard, Maestro & Solo. On the order you must provide us with your exact billing address and telephone number – the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your card has been properly received.

Cancellations/Refunds

The Company reserves the right to cancel any order without prior notice. We will write and tell you about any cancellation within 10 days of us receiving the order.

If we cancel the contract, we will refund the amount in full and any other payments you have made under the contract but we will have no further liability to you.

Cancellation requests are only accepted by phone, email or in writing. Any orders cancelled before the Company begins manufacturing will be subject to a £25 charge to cover our costs, such as administration fees, card fees, etc.

In the event a product is listed at an incorrect price due to typographical error or error in pricing information, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your card account in the value of the incorrect price (including delivery charges). All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery

ANY TIME OR DATE SPECIFIED BY THE COMPANY AS THE TIME AT WHICH OR DATE ON WHICH GOODS WILL BE DELIVERED IS GIVEN IN GOOD FAITH BUT IS GIVEN AND INTENDED AS A PROVISION ONLY AND THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR EXPENSE ARISING FROM DELAY IN DELIVERY AND/OR INSTALLATION.

The Company generally offers a 28 working day lead-time. The Company will do all it reasonably can to meet the delivery period advised to you. In the case of unforeseen circumstances beyond our reasonable controls such as weather, traffic or machinery and vehicle breakdown, we shall contact you and agree an alternative date. We will try our best to meet the outlined delivery schedule but shall not be responsible for any failure to deliver ordered products within these stated time frames.

Our delivery team will aim to contact you 24-48 hours before the date of delivery, to confirm whether your delivery will be AM or PM. Our deliveries are classed as either AM or PM, however our delivery team can request the driver to contact you on the day of the delivery to give you an estimated time of arrival but this is purely an estimate as we cannot accommodate unforeseen circumstances.

If we can’t deliver because you’re out or we can’t deliver to the curbside, we may charge for redelivery. You don’t have to be present at time of delivery: however, we would require permission to deliver in your absence.

The delivery contractor will ask you to inspect the door and sign for receipt in good condition. The delivery contractor will not take away packaging material, and in any case it is essential that you retain this should the door need to be returned.

If an item is defective or damaged before or on delivery, we will replace it free of charge. This is in addition to your manufacturer’s guarantee.

It is your responsibility to sign for the correct number of items as shown on the delivery consignment note. Any shortages must be notified to us within 48 hours from delivery. It is your responsibility to notify us of any incorrect goods supplied within 48 hours from delivery. We will not accept liability for goods lost in transit unless we are notified within 48 hours from the expected delivery date.

Risk in the goods sold passes to you on delivery, whether or not a signature of receipt has been obtained.

Due to insurance guidelines, delivery personnel are unable to enter private residences. The recipient of the goods is responsible for any additional lifting once the initial delivery has been made.

We recommend that you do not book fitters until your order has been received and checked. Installation

ALL WINDOWS AND DOORS ARE CHECKED BEFORE THEY LEAVE THE FACTORY. HOWEVER, PLEASE CHECK YOUR GOODS TO ENSURE THEY ARE THE CORRECT SIZE AND STYLE, AND OPERATE EASILY. TO ENSURE A PROPER TEST ON SIDE HINGED OPENERS, INCLUDING DOORS, LAY THE FRAME FLAT HORIZONTALLY TO TEST OPERATION. IF YOU ARE UNHAPPY WITH ANY PART OF AN ITEM SUPPLIED DO NOT BEGIN THE INSTALLATION! CONTACT US.

ANY SHORTAGES OR DAMAGES MUST BE REPORTED WITHIN 48 HOURS OF YOUR DELIVERY DATE. ANY ITEMS REPORTED MISSING OR DAMAGED AFTER THIS TIME WILL BE DEEMED CHARGEABLE. We cannot accept return of goods that are damaged after delivery where this is due to the negligence of the customer, the customer’s installation contractor or other third party.

We recommend that a competent or qualified person carries out the installation of goods supplied.

It is well recognised that over 90% of remedial work is due to incorrect installation.

Always check the size of your new framework against your old frame before removing old frame.

It is your responsibility to choose the appropriate product based upon the information contained on our web site. If you are in any doubt as to which product to order then contact us. A product cannot be returned when it is subsequently found to be unsuitable for any reason, such as (but no limited to):
the dimensions of the product are too large to fit in the intended position.
your door is in poor working order due to improper handling.

Guarantee

All sealed units, panels and profiles supplied by the company carry a comprehensive guarantee for a period of 10 years from the date of delivery provided that the goods have been paid for as per the contract. In the unlikely event that a problem develops during the 10 year period, We will simply replace the faulty item. We will do our best to match any previous items supplied, but due to availability of materials this may not be possible.

The Company shall replace any item free of charge proven to be faulty. The Company will NOT pay the cost of any additional work or labour required to install replacement items. The Company cannot be held responsible for normal ‘Wear and Tear’ or accidental damage, misuse or failure by the customer to comply with routine maintenance.

The performance and quality of all profiles, sealed glass units and gaskets are guaranteed for 10 years and hardware and locks 1 year from date of delivery allowing for fair wear and tear. We guarantee that the colour for a woodgrain finish will not fade for 10 years as long as you regularly wash the product with warm soapy water. Do not try to clean the products with solutions containing bleach or abrasive cleaners. We do not guarantee the finish of handles or letterboxes after 1 year.

Examples of fair wear and tear may include:

• scratched handles on doors
• pitted, marked or broken letterboxes, handles or knockers or other door furniture
• scratched or broken glass units after delivery
• snapped keys in locks

Planning permission

It is your responsibility to find out if you need planning permission or building regulations approval for the goods. We will not be liable for any costs, expenses, loss, or claims for compensation or any other liability arising directly or indirectly as a result of you not getting planning permission or building regulations approval.

Cancellation of order. As all windows are made to the sizes provided by the customer, once the customer has submitted their order through the website or provided sizes by e-mail, they have no right to cancel once the order has been processed by us.

Orders that are cancelled by the company will be without charge.

You must notify us of the cancellation either by calling our customer Services department or by e-mailing or by writing before the accepted timescale has passed.